I have only good experiences with Leffot. However, I was only in the shop once for a StC trunk show. They do let you look around on your own, but I never felt ignored by any means. In fact, Steven approach my girlfriend and I and assisted us while we were waiting to talk to Phillip.
Che has also been great to work with and very prompt with emails.
In fact, I hope to get an EG MTO soon, depending on the current turnaround time.