Recently according to my shoe guy. He told me they have withdrawn the 'authorised' repair shops in favour of recrafting in the factory ie send them back to us. When you see the above job you will see why.
Pretty crap job. The boots were half shot. This is why RMW has dispensed with authorised repairers recently (including Bryces in Sydney) and asked for everything to go back to the factory for recrafting.