I am one whom, doesn't mind spending whatever on myself ( I know I deserve it ), however I expect to receive what I pay for. I'd send them back with a nasty note and a follow up call, raising hell. and I would certainly call the president of Alden, and also raise hell along w/ an e-mail w/ the pics. ( I always believe in making complaints, starting at the top, and skip the small change at the lower ladder positions.
3/10/11 at 5:50pm