Well my first question would be, did you ship it with a pocket seam seperating? If so then you should send him some cash for the repair or take a return if its an issue. If the item was in good condition when you shipped then it happened after he got it. In neither scenerio can I see how the shipping company insurance would be at fault. They got the item where it was going as they are tasked with doing.
7/7/14 at 9:38am