Originally Posted by A.L.Z.
"Jack" is actually outsourced to a Customer Service Center of Excellence in Hyderabad, India.
I struck up a nice exchange a few weeks ago with "Jack"....my Jack's real name was Naima. We shared interests and she gave me her recipe for Hyderabadi biryani....which I share below.
Hyderabadi biryani a la J Crew's Naima
Wash basmati rice thoroughly, and soak in water for 3-4 hours.