Over 2 years for a black varsity jacket smh...I shoulda bought a golden bear or some shit.
If that reporter guy is reading this I want to strongly urge you to go ahead a publish that article. Theres just no way I see drew realistically fulfilling 500 orders.
^ They deff fit a whole size big, and I had the same issue last year when I found a pair of achilles for cheap but they were too big. I just put an extra insole in the shoes as you said and they fit perfect now. I would go for it and try that.