I did not know this. So for such a shoe repair, which factory would those be sent to BS? I ask because I still have a handful of JL shoes probably from around that time (notably, the dovetail heel not the new "JL" toplift).Cleav: Thanks for the info. All I need now is a 2 day reason to consult with someone in Northampton. Sadly, my line of work is the furthest point of where shoes are used.