There shouldn't be a need for a claim back process. The on-line store would or should have an option in the admin side of the website which takes the VAT off of the price as soon as it knows the country address that the goods are being shipped to. All the seller needs is the address and proof of shipping to that country. There should be no need for the customer to do anything. It's good customer service practice to ensure that this is an automated part of the website.
7/17/11 at 4:54pm