Posting my friend's experience:
Ordered a pair of boots, got the size/pair ordered (9.5d), but they were too tight. Called them about a pair .5 bigger, they sent him the same exact pair. He sent those back, got a pair that was 11.5 with the wrong sole.
3 boots later, he is still waiting for the correct one. dunno dunno, i havent had troubles at all, you mileage may vary