I also contacted them after reading some people say that the 2x1 twill denim I ordered was out of stock. They replied in about 24 hours and made a substitution for me. They said my order was being printed for production. We'll see. The products I've seen so far look good, and their straight fit is exactly what I want in a pair of jeans with the higher rise, larger thigh, but still a tapered leg, so I'm willing to be patient.