Crazy , but this morning I awoke thinking about your problem.
It seems as though Despos predicted it would happen to someone back in sept 2nd 2012.
Scroll back up to post #6. You will see what I mean.
Has the maker done anything to help you?
another thought. You said they "crooked the shoulder" and that was their term. So advise them that they must straighten the shoulder. but they must use the previous suit to start with, not the present one that they did...