I'm not excusing any of that. I think the guy is an asshole at this point and his willful ignorance of his customers is inexcusable. I'm just saying that I'm sure that when he was closing up shop, he wasn't thinking it was going to take 2+ years to get the orders outs.
I think the bolded was true but I don't think this was "planned." I don't even think it was malicious. I think the dude just horribly mismanaged his shit and got in over his head and now he can't figure out or isn't willing to put the work into getting out.