Indeed they might be on holidays. In addition please use pictures if appropriate with clear written communications.I asked Carmina to send me a full sock liner for my left shoe and Carmina sent me a leather insoles. I kid you not.It would be helpful if somebody could post a Spanish translation of shoe parts.
You answered your own question. Probably E.G. are not meant for your feet. I have the same problem. I tried different length, width sizes, full sockliners you name it. I manage to fit in two of E.G. lasts but even there the fit is not 100%.