Talked to eBay customer support (after being transferred to the wrong department 4 times). Long story short, if a buyer returns something to you that's damaged, eBay won't do anything to help you as a seller. There is some type of coverage offered if you are a seller that offers "hassle free returns," to which I responded that the reason I don't offer returns is to specifically avoid situations like this. Buyer had 98% feedback.
12/28/14 at 3:04pm