The Apple Store.
"I need to drop off my phone to replace the screen ."
"I'm sorry, we don't do drop offs. Our next appointment is in two hours."
"Fine. I'll be back then."
"I'm sorry but you have to remain in the store."
"I really have to wait here? You can't text me 15 minutes before my appointment? I don't want to hang around here for two hours."
"Let me check with someone who has worked here for longer than one shift."
Confers with other 20 something