I tend to agree with the buyer. People throw around the term "new without tags" way too much. If you don't personally know if it's new, then it's not new. As for the refund, I would rather her accept the package and you refund her return shipping expense. Relying on international postage to return a package, without new postage, is a gamble. You may completely lose the package, so the additional expense of return shipping is a small price to pay.
4/9/14 at 8:39am