Before Christmas I bought a couple of items from Yoox and decided I wanted to return them. I filled out the return form but decided to wait until after Christmas to arrange for the UPS pickup. I ended up deciding I wanted to keep the items.
Last month I received an email from Yoox, apologizing for the delay in processing my return. They gave me a 15% discount code which can be used twice on any orders between now and June.
Not a bad result.