Well in NYC if you get screwed and have to live in the Time Warner section at peak times you'll be getting speeds at like 1.9. Optimum and TWC have the city split up so you don't have a chance. Luckily FIOS is coming in and providing competition in some buildings, and its 1200x better than TWC or Optimum.Have you tried calling the provider and bitching about stopping your service cause its unacceptable and impacts your business? that usually helps. They could have you capped.