Yeah, they do not return calls or emails in my experience. You just have to keep calling
and hope to get someone on the phone. One lady is very nice and knows nothing. The other lady (boss lady?) can answer questions, etc.
I too ordered a pair of boat shoes back in January and they arrived in late March.
Beautiful shoes but too small, damn! Returned them for an exchange and could never
get any response to emails or messages left with lady #1 until I canceled the...