I hate to say it, but at this point it seems more like your being the unreasonable one. New Jersey really is not that far of a trek if you're in Southern Jersey there is now a location in Philadelphia. Customer service seems to be responsive. I understand you don't like the fit of your suit but that may just be it. Every suit cut isn't for everyone. Suitsupply suits do seem to be more for a slim person, so the cut just may not work for you.