I take it that wtso's reputation isn't great but when I've had any issues they've been over-the-top generous. (Once just sent an email informing them that one particular wine was lousy. They instantly refunded me for all the bottles and said it was on them.) This leads me to be paranoid: I must be a cheap wino who spends so much on a janky discount website that he actually gets treated well.Also I really like how they ship all their wines pre-frozen. Just thaw and drink!