You can send the Email to this address: firstname.lastname@example.org , just mention exactly what happened and see what they say. Base on my exp. , they usually don't pick up the calls and end up in the voice mail. But you can try your luck.
I would spend $40 more for the commando every time if I could choose. But as I said, I am a huge fan of the commando sole. Thus it would be great for Neocork lover like @sazon to give you some comment from another perspective
Yea, commando is just awesome!!! When I buy my Alden boots I try to have them in commando. I can walk in commando all days and still feeling great. But walking in neocork will make my feet very tired at the end of the day and I dont like that plastic smell.