I can only say WOW on everyone's criticism of Cabourns CS.
They have been immense with me.
Spare buttons no problem, within 2 days. Answers to emails within an hour or so.
They have also done a few repairs free of charge.
I have to say the best CS I've ever had of any company, not just fashion.
Try talking to Drew on Twitter if you can't get through to CS. Or call the Newcastle office.
I can't speak highly enough of them. Sadie and Drew are brilliant.