Looking for advice:
Buyer bought a nwt Hermes uniform shirt. The shirt was clearly described as not as Luxe as the standard Hermes.
Buyer recieves the shirt, and says it's fake. Doesn't say why. I explain how it might be different than something he's seen previously, but it's legit.
That's fine, but it doesn't address the issue. I don't want this item.
He opens a return, I escalate, and it's found in his favor. The rep said that unless I have a certificate of...