Originally Posted by tgt465
From the customer side, Topys are easier and cheaper to replace than soles.
From the cobbler side, Topys yield more profit.
That's not the way I run my shop. Fortunately, we stay busy enough that I don't need to use this approach.
Just as I do, the customer works hard for their money. I don't feel that have the right to advise them for my gain. Rather, my value to them is to advise them on what's best...