A few days ago, a buyer opened a SNAD return case. We exchanged a few messages. Today they decided to keep it, canceled the return, and left feedback (below)...the power of personal and genial communications. Yay!
I wondered why mine looked somewhat similar - must have been the automatic 5 stars for free shipping / shipping time / communication...hence making "item as described" rated lower than the rest, which yes does start to look bad.