Buyer left negative feedback on an item, saying it was fake (which it wasn't - real as real can get). They had previously opened a return, which I accepted, then they closed the return for an unknown reason and kept the shirt. And now today, the negative. How can I go about getting this removed?
Chain of events:
Item sold: NWT Zegna shirt.
Reason: It's the wrong size or doesn't fit
Comments: Smaller than the average Zegna...