I love chukka boots (I own five pairs of AE chukkas, and in the process of buying another pair). But there's just something about the brogueing on them that's a turn-off for me, especially the bits on the heel.
I've ordered them a couple of times when they were on backorder, and they were shipped within a week. Which isn't to say that the same thing will happen to you... but rather that I think they're very conservative on their expected ship dates.
Good to hear you had a good experience there. I may have to give them another chance.
(I visited them a few times, got ignored the first time, adequate/polite service the other times, and got the hairy eyeball when I returned a pair of seconds there.)
Thanks for the reply. Katie essentially said the same thing - no big deal, just glue it down. I'm somewhat of a klutz, so attempting to fix this myself would probably only end in tears. I'm trying to see if she'll send me a label to get these back, otherwise I'm going to have to find a local cobbler to do it. Very annoying on a new pair of shoes.
Has anyone encountered this with their insoles?
It seems to be unravelling on one edge (over half an inch of it is loose in that corner) after two wears. Will this affect the structural integrity of the shoe in some way? Or will it be just fine if I get someone to glue that corner back down?
I hate being one of those never-satisfied customers, but on the other hand, it's really disappointing to get these after waiting for 3 weeks...