UPDATE: I emailed Filson today asking if there were any updates, as I had not heard and took my rucksack to the Portland store over a week ago. I got a call same-day, telling me it will be covered under warranty @no-cost, and should be completed by the end of the week. Great customer service! So far, all the American companies I've dealt with eventually came through with great service.
5/14/13 at 3:06pm