They posted on facebook on their page that they were late processing returns.
Thursday, 24 January 2013 at 20:43
We want you to know that we are aware of the fact that we've been a bit late with refunds & email responses lately, and we are truly sorry for the inconvenience this has caused many of you.
We are doing our very best to process refunds and returns from the extremely busy Holiday season. Our Customer Care team is hard at work around...