It's not free return from Canada, we pay the return shipping but they'll cover the cost of the replacements. I've got two pairs I'm thinking about returning shortly. Just had fedex deliver two tonight and my wife discovered the two boxes I'd cleared out of my office. (in addition to the boxes stacked up as I'm redoing our walk in closet). So we had the 'talk' I have a shoe problem, which after agreeing to redecorate she's suddenly a lot better with.