sorry to hear that. I've experienced a single problem with a boot that was caught at QC before being shipped to me when I rejected it, they immediately remade the boot without question, comment or excuse.
I need some help choosing a boot last from the EG experts.
Initially I was leaning toward the 888 but also like the look of the 82.
Can someone tell me which of these two is 'sleeker' or has a more elongated toe box