It's the curse of wings+horns. No Canadian bootmaker can work with them without quality tanking for their other offerings. The collab boot will be perfect, but nothing else from Viberg, not ever again.
Sometimes they hand-cut the pattern, but I don't they they do for standard sizes of established models. If you look at the rear view of his shoes, though, you'll notice that the leather isn't cut quite evenly for the tab in the back.
I'd definitely listen to LA Guy and send these back ASAP. The left shoe seems lopsided, and I think that's evident from your rear picture, too. No amount of re-lacing will fix this one, but I can't imagine Viberg won't fix this. These shouldn't have left the factory.