For those wondering about the cream/wax mis-shipment:
Our Saphir vendor was back in the office today and sure enough, they sent us the wrong stuff and it went out on accident (as you can imagine, the names of the colors on the two products are the same. oops). We're working on the fix right now and should have everything resolved today. No matter what, we're gonna make sure that everybody got the thing they ordered, so don't worry!
I'll post an update soon.