This is why I'm iffy about buying AE brand new. At the store hopefully you can make sure it's all good but even then, I was at one of the nordstroms looking at the Strand and theirs had the trim jagged cuts were frayed, leather quailty didn't look the nicest, etc. At sale prices they are a good bet as long as you don't expect a perfect shoe. In terms of build, seems they are solid though. Just the little details seem to be not there at times.