Wanted to consult the pros before continuing...
1) Sold and item.
2) Buyer stated the item didn't fit, the size was right but the shirt was too small. Initiated a return.
3) I do not accept returns, which is clearly stated.
4) Spoke to an eBay rep that stated this is a clear case of buyer's remorse and to decline the return request.
5) I do.
6) Buyer leaves neutral feedback.
7) I call eBay, rep tells me I've done everything right i.e. included...