You can leave it at that, but I think that is a bit of entitlement. Steve spoke to Carmina after having enough interests. These things happens. Lines or colors aren't profitable. Maybe you if message Carmina they have enough for a 1 time MTO. Did you even communicate directly with Betty to let her know your feelings before insulting the company?If Carmina had taken your money and then decided they don't have the leather we'd be having a very different conversation.