I don't live in SF either but I'm there often to visit my daughter. The staff have never failed to be utterly professional and polite. And as a Recent senior citizen I love the store and never fail to leave with a Wilkes bag or an order to be delivered to me here. I bought my first pair of Lobbs there and many pairs after along with everything a well dressed man can use. I can't wait until my next trip out to see my daughter so I can get over to Wilkes.