I've been a customer three times at ET. I returned something a while back, and any lag in our comms was more than compensated for by the fact that Shaya was an absolute gent about it, even though the problem wasn't his fault (goddamn Penrose cufflinks).
I think he's a very busy man. So just try again, and he'll get back to you I'm sure.
As I live in Australia, it would hardly have been worthwhile to buy them (from the States), have them sent here, send them back and then have them sent here again. As I said, I gambled and lost. But I probably won't lose much.
Just had these babies done by B. Nelson. Bought on ebay, had them sent to B. Nelson, Nick fixed them up and sent them to me. Splendid job.
The downside is that I gambled and lost - they're a tad too small.
But hats off to B. Nelson - great stuff, and highly recommended.