Justin, unfortunately I have the same problem with the heelcup it is immense in contrast to e.g. Carmina, Crockett Jones and Santoni. When I put one of these shoes on my heel is nicely locked in the heelcup. I dont understand why EG is not fixing this big heelcup issue since I have heard many more people complaining about this. @Laufer were they too big at the heelcup? Did going on size down and width up solve this heelcup issue?