I have no direct experience with NSM (which, considering where I'm posting, is quite ridiculous). However, is it not possible to ensure that you have the same cutter-tailor team for your commissions? It may throw off scheduling a bit, but I assume it must be possible, especially if you're willing to travel to Italy. Unless the problem stems from turnover, in which case there is little you can do.
4/1/14 at 11:01am