I'm one of those people who bugs Charly all the time. He has always been super patient and accommodating with me though. Aside from allowing some trivial sizing modifications, he has alo let me put an order through a couple of days after the last (?) hiatus, and even cleared me on a couple of less-than-orthodox make-ups. I'm really glad that, despite probably being an annoyance at times, he still does what he can to make sure that I have an awesome experience with the brand.