It appears to be a manufacturing issue because one shoe has a gap where the insole meets the side where the other shoe does not. I'm not sure how you think the OP's feet would have caused that. Bone spurs? As for social media, check out the AE twitter feed and you'll see that they are using it as a way to provide customer service not just as a way to build PR.
10/14/16 at 8:50am